We have installed few customer support services that will hopefully improve our response rate and make it easier for users to find a solution to their problems.

Ticket System

• Users submit questions through online form
• Easy way to see previous questions and answers
• Much easier tracking for support staff (faster response)
• Traditional e-mails are automatically transferred to the new system

URL: http://www.datalandsoftware.com/hcl/

Frequently Asked Questions / Knowledge Base

• Easy navigation through articles
• Search articles
• Easy article management

URL: http://www.datalandsoftware.com/faq/

And as a reminder, because it is available for a while:

Support forums

• Read about other users problems
• Share opinions and tips
• Start public discussions

URL: http://www.datalandsoftware.com/forum/

This entry was posted on Sunday, July 10th, 2005 at 3:31 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.